Protecting you against cancellations
The sitters on our platform are not our employees, but that doesn’t mean that we don't take full responsibility for a no-show. To ensure you get the optimum experience, we will:
- Find and book in a suitable alternative should your original Nanno sitter cancel
- Give you a $50 gift card should your sitter not show up (which very rarely happens!)
Ensuring quality sitters every time
We have strict quality-control measures in place to ensure all of our sitters have 100% positive reviews from parents. Saying that, if you do have a negative experience we will:
- Investigate the situation to determine whether the issue was based on fit, or something more serious
- Permanently remove at-fault sitters from our platform
- Give you a 100% refund and 50% discount on your next booking
